Crestmont Property Management, Inc.

Privacy Policy

Effective date: August 12, 2026  |  Last updated: August 12, 2026

Crestmont Property Management, Inc. ("Crestmont," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, contact us, or use our property management and real estate brokerage services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Who We Are

Crestmont Property Management, Inc., doing business as Crestmont Realty, is a California corporation and licensed real estate broker (CA DRE #01525201) providing residential property management and licensed real estate brokerage services in California. We serve property owners, prospective and current tenants, real estate agents, vendors, and other business partners.

2. Information We Collect

Information you provide directly

• Contact details such as name, email address, mailing address, and phone number
• Information submitted through website forms, including inquiry, rental application, owner interest, and referral forms
• Property information, including address, unit details, and ownership or tenancy status
• Real estate license information, where you identify yourself as a licensed agent or broker
• Financial and identity information required to evaluate a rental application or administer a management agreement, which may include income documentation, employment history, rental history, government identification, and Social Security number
• Correspondence you send to us, including email, text messages, voicemail, and maintenance requests

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages viewed, referring URLs, and time spent on our website
• Information collected through cookies, pixels, and similar technologies

Information from third parties

• Consumer reporting agencies and tenant screening services, including credit, criminal background, and eviction history reports
• Employers, prior landlords, and references you identify during an application
• Real estate brokerages, referral partners, and listing syndication platforms
• Analytics, advertising, and service providers that support our website and operations

3. How We Use Information

• To respond to inquiries and provide requested information, reports, or services
• To evaluate rental applications and administer tenancies, including screening, leasing, rent collection, and maintenance coordination
• To provide property management and brokerage services under a management, listing, or referral agreement
• To communicate with you about your account, property, transaction, or service request
• To send administrative, transactional, and, where permitted, marketing communications
• To operate, secure, maintain, and improve our website and business operations
• To comply with legal, regulatory, licensing, and contractual obligations, including fair housing, real estate licensing, and consumer reporting requirements
• To establish, exercise, or defend legal claims

4. Text Messaging and Mobile Information

If you provide your mobile number and consent to receive text messages, we send messages related to your inquiry, application, tenancy, property, maintenance request, transaction, or referral. We do not send promotional or marketing text messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of any purchase or service.

We may share mobile numbers with service providers, such as messaging platforms and telecommunications carriers, solely to deliver messages on our behalf.

5. How We Share Information

We share information only as described below. We do not sell personal information.

• Property owners and tenants. As necessary to administer a management agreement, lease, or tenancy
• Service providers. Including tenant screening companies, property management and accounting software providers, payment processors, communications and messaging platforms, hosting and analytics providers, and marketing platforms
• Vendors and contractors. As necessary to perform maintenance, repairs, inspections, or turnover work
• Real estate professionals and referral partners. Where you have been referred to us or request a referral, and where necessary to complete a transaction
• Listing syndication platforms. Property and listing information published for marketing purposes
• Professional advisors. Attorneys, accountants, insurers, and auditors
• Legal and regulatory recipients. Where required by law, subpoena, court order, or governmental request, or to protect our rights, safety, or property
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets

6. Cookies and Analytics

We use cookies and similar technologies to operate our website, remember preferences, measure traffic, and understand how visitors use our site. We may use third-party analytics and advertising services that set their own cookies and collect information about your online activity over time and across sites.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functionality of parts of our website.

7. Tenant Screening and Consumer Reports

When you submit a rental application, we or our screening partners may obtain consumer reports, including credit, criminal background, and eviction history information. This activity is governed by the federal Fair Credit Reporting Act and applicable California law. If an adverse decision is based in whole or in part on information in a consumer report, you will receive notice of your rights, including the identity of the reporting agency and your right to obtain a free copy of the report and dispute its accuracy.

8. Fair Housing

Crestmont complies with all applicable federal, state, and local fair housing laws. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, familial status, source of income, disability, genetic information, veteran or military status, or any other characteristic protected by law.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal, tax, licensing, and recordkeeping obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the applicable legal requirement. California real estate law requires retention of certain transaction records for a minimum period following the close of a transaction.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.

11. Your California Privacy Rights

If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent it applies to us:

• The right to know what personal information we collect, use, disclose, and the categories of sources and recipients
• The right to request a copy of the personal information we hold about you
• The right to request deletion of personal information, subject to legal exceptions
• The right to request correction of inaccurate personal information
• The right to opt out of the sale or sharing of personal information — we do not sell or share personal information as those terms are defined by California law
• The right to limit the use of sensitive personal information
• The right not to receive discriminatory treatment for exercising these rights

To exercise these rights, contact us using the information below. We will verify your identity before responding. You may designate an authorized agent to make a request on your behalf, subject to verification.

California's "Shine the Light" law permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

12. Children's Privacy

Our website and services are directed to adults and are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Third-Party Websites

Our website may link to third-party websites, including listing portals, payment portals, application platforms, and partner sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes may be communicated by additional means. Your continued use of our website or services after an update constitutes acceptance of the revised policy.